Terms & Conditions

2. Bookings & Payments

To secure your adventure with [Company Name], the following booking and payment conditions apply:

2.1 Reservation Process

A booking is considered confirmed only when we have received the required deposit or full payment, and you have received a formal confirmation email or WhatsApp message from our official channels.

2.2 Payment Terms

• A deposit of [Deposit Percentage, e.g., 50%] is required to secure multi-day expeditions (such as the Salar de Uyuni tours).
• Full payment for day tours must be completed at least [Number of Hours/Days, e.g., 24 hours] before the tour departure.
• We accept payments via [Payment Methods, e.g., Credit Card, PayPal, Bank Transfer, Mercado Pago].

2.3 Pricing

All prices are listed in [Currency, e.g., CLP / USD]. Prices are subject to change without prior notice due to fluctuations in exchange rates, national park fees, or local taxes. However, once a booking is confirmed and paid, the price is locked.

3. Cancellations & Refunds

We understand that travel plans change. Our cancellation policy is designed to be as fair as possible while covering the operational costs of our local guides and drivers.

3.1 Cancellations by the Client

• Day Tours: Cancellations made [e.g., 48 hours] or more before the tour departure will receive a 100% refund. Cancellations made within [e.g., 48 hours] are non-refundable.
• Expeditions (Uyuni): Cancellations made [e.g., 7 days] or more before departure receive a full refund minus a [e.g., 10%] administrative fee. Cancellations made less than [e.g., 7 days] prior are strictly non-refundable.
• No-Shows: Failure to arrive at the designated pickup location at the specified time is considered a "No-Show" and is 100% non-refundable.

3.2 Cancellations by [Company Name]

The Altiplano is subject to extreme weather conditions (snow, heavy rain, high winds). If we must cancel a tour for safety reasons, border closures, or force majeure, you will be offered an alternative date, a comparable alternative tour, or a full refund.

4. Liability & Insurance

Safety is our top priority, but traveling in remote, high-altitude environments carries inherent risks.

4.1 Assumption of Risk

By booking a tour, you acknowledge the physical demands and altitude risks associated with the Atacama Desert and Salar de Uyuni (often exceeding 4,000 meters above sea level). You confirm that you are in suitable physical condition to participate.

4.2 Travel Insurance

Mandatory Requirement: We highly recommend (and for Uyuni expeditions, require) that all clients purchase comprehensive travel insurance covering high-altitude trekking, medical emergencies, evacuation, and trip cancellation.

4.3 Limitation of Liability

[Company Name] acts only as an agent for the passengers regarding travel, whether by vehicle, boat, or horseback. We assume no liability for injury, damage, loss, accident, delay, or irregularity caused by defect in any vehicle, or through acts or defaults of any company or person engaged in conveying the passenger.

5. Privacy Policy

We are committed to protecting your personal information and respecting your privacy.

5.1 Data Collection

We collect personal information such as your name, passport details (required for border crossings), email, phone number, and dietary restrictions solely for the purpose of executing your requested travel services.

5.2 Data Usage

Your information will never be sold to third parties. It will only be shared with relevant local authorities (e.g., border control, national park offices) and local operators directly involved in your tour.

5.3 Media Release

During our tours, guides may take photos or videos for marketing purposes. If you prefer not to be featured on our social media or website, please notify us in writing prior to your tour departure.